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The interest about the opinion of our patients on various aspects of health management has become a constant in our work, helping us to improve our activity.

To find the opinion of our patients on the quality of medical care.

A transversal study was performed on a sample of 214 consecutive hospitalized patients in our Hematology department in January 2015 who responded to a questionnaire on the quality of medical care. The results were analyzed and they have allowed conclusions that we hope to have implications for clinical practice.

The mean age of surveyed patients was 61,79+/-16,05 years. Distribution by gender: women 51,19%, men 48,81%. Most surveyed patients (92.8%) believe that regular consultations in hematology service is a useful opportunity for drug doses adjustment and early detection and treatment of possible recurrences. Most of them (84.14%) believe that the time interval between two successive control consultations is suitable and only 8.33% think it is too short. It is gratifying that all surveyed patients believe that the attitude of physicians towards them is polite and 94.04% of them think that nurses are polite, too. However, the lack of courtesy of nurses was observed by 5.95% of respondents. Most patients (83.33%) think that the time established by the doctor for patient consultation is long enough, 3.57% of them consider that it is too short. All surveyed patients said they had been informed by their doctor on the diagnosis of hematological disease,the therapeutic plan has been exposed to them, and they understand its necessity. Most patients (94.04%) are satisfied with the results of treatment, and the rest do not know. The possible adverse effects of transfusions were explained to 82.82% of them. A percentage of 13.64% of them said they did not receive such information, and 4.55% - did not remember about this. While 82.82% of them admited to having read and signed a transfusion consent before they were transfused, 15.91% of them said they did not remember hereof. A proportion of 83.33% of surveyed patients is satisfied with the conditions of hospitalization and 14.29% of them are not. A proportion of 11.9% of them would like the medical staff to offer more attention to them. If they had to decide again in what hematology department in the country to be hospitalized and treated, 100% of respondents would still come in Sibiu.

Although most patients are satisfied with the medical care they have expressed several opinions that may contribute to increase their quality: a more polite attitude of the nurses, more time dedicated by physicians for consultation, explaining the possible adverse effects of transfusion to all patients, additional efforts to improve the conditions of hospitalization, more attention offered to the patient and their needs, greater concern for the introduction of innovative therapies. The fact that, despite the reported imperfections, patients prefer to be hospitalized again in our service, means that the general opinion is favorable and that they trust the provided medical services, which are perfectible.